Any items ordered without having been tried on at the front desk first will not be eligible for return or refund.
Those that have been tried on, and are found to be defective or damaged may be returned within 14 days for exchange only.
Returns are valid only for items where the packaging and contents have not been used or damaged. For this reason CSDP recommends all new shoes should be tried on first on top of a protective floor covering and dancewear is tried on over underwear.
Refunds are only available when an equivalent replacement is unavailable and the customer does not wish to exchange for another product.
If the customer orders the wrong size, there will be a fee of £2.50 to return the item for the correct size. This covers the p&p required to make the return.
If Clifford Studios orders the wrong size, the customer will not be charged the return fee.